Conflict analysis or conflict assessment is an initial stage of conflict resolution in which parties seek to gain a deeper understanding of the dynamics in their relationship

 refers to any means of settling disputes outside of the courtroom. ... The main advantage of this form of dispute settlement is that it allows the parties themselves to control the process and the solution. Mediation is also an informal alternative to litigation

The goal of problem-solving mediation is to help parties generate a mutually acceptable settlement of the immediate dispute. The settlement-oriented mediator usually explains that this is the purpose at the outset and defines a process that will assist the parties to work toward that goal

combination of soft skills that a person applies to connect with others and form positive relationships. In the workplace, relationship building skills are essential for getting along with coworkers, contributing to a team and building an understanding between yourself and others.